qqee Casino — Privacy Policy

This Privacy Policy applies to all players who use the qqee platform — whether through the qqee website or the qqee mobile app. It describes how qqee collects, stores, uses, and protects the personal data of every registered player and visitor.

qqee is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we do not sell your data to third parties. By using qqee, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the platform.

qqee collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with qqee.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Residential address
• Username and account password (stored in encrypted form)
• Identity verification documents such as a national ID or passport, when requested
• Payment method details including bKash, Nagad, or Rocket account numbers
• Any communications you send to qqee support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on the qqee platform and time spent on each
• Game activity including bets placed, games played, and session duration
• Login timestamps and session data
• Referral source — how you arrived at qqee

qqee uses your personal data for specific, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes described below.

• Account management: To create and maintain your qqee account, verify your identity, and keep your account secure.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the qqee support team.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification obligations.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, so we can offer appropriate support tools.
• Platform improvement: To analyse how players use qqee and improve the platform's performance, game selection, and user experience.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers from qqee.

qqee will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent or being required to do so by law.

qqee processes all payments through bKash, Nagad, and Rocket — the mobile financial services most widely used by players in Bangladesh. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider using encrypted connections.

qqee does not store your full mobile banking credentials on our servers. We retain only the information necessary to process transactions and maintain financial records — specifically your registered mobile number and transaction reference data.

All financial data held by qqee is stored in encrypted form and is accessible only to authorised personnel who require it to process transactions or investigate disputes.

qqee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit qqee.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on qqee.
• Analytics cookies: Help us understand how players navigate qqee — which pages are visited most, where players spend time, and where they encounter issues. This data is used in aggregate and does not identify individual players.
• Performance cookies: Monitor platform performance and help us identify and fix technical issues quickly.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the qqee platform. Essential cookies cannot be disabled as they are required for the platform to operate.

qqee does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party game studios that supply games to the qqee platform may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personal identity or payment data.
• Legal and regulatory authorities: qqee may be required to share player data with law enforcement or regulatory bodies where required by applicable law — for example, in connection with anti-money laundering investigations.
• Service providers: Trusted third-party service providers who assist with platform operations — such as hosting, analytics, and customer support tools — may process data on our behalf under strict data processing agreements.

qqee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the qqee platform is protected using SSL/TLS encryption.
• Account passwords are stored using strong one-way hashing algorithms. qqee staff cannot view your password.
• Access to personal data within qqee is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security assessments are conducted to identify and address vulnerabilities in the platform.

While qqee takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your qqee account has been compromised, contact our support team immediately at [email protected].

qqee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies.

• Active accounts: Personal data is retained for the full duration of your account's active status.
• Closed accounts: Following account closure, qqee retains certain data — including transaction records and identity verification documents — for a minimum period as required by anti-money laundering regulations and financial record-keeping obligations.
• Support communications: Records of support interactions are retained for a reasonable period to assist with dispute resolution and quality assurance.
• Marketing data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a qqee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

qqee will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

qqee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a player under 18 has registered an account or provided personal data, we will close the account immediately and delete all associated data.

If you believe that a minor has registered at qqee, please contact us immediately at [email protected] so we can investigate and take appropriate action.

qqee may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your personal data, qqee will notify registered players via email or an on-platform notification before the changes take effect. Continued use of qqee after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically to stay informed about how qqee protects your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qqee handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the qqee platform after logging in

We aim to respond to all privacy-related enquiries promptly. For formal data rights requests, please include your registered email address and a clear description of your request so we can process it efficiently.